Our Offers

Amplitude offers a range of spare parts for your laser systems, including essential components like crystals, Pockel cells, high-voltage controllers, laser diodes, pump fibers, and more.

We provide the necessary spare parts and offer expert installation along with on-site assistance. Our team can install these components, seamlessly integrating them into your laser system.

Whether you require routine replacements, critical components, or urgent fixes such as DI filters, diodes, flashlamps, and AOM controllers, our spare parts service is designed to keep your laser systems running efficiently. We understand these components’ critical role in minimizing downtime, and we are committed to providing timely solutions to meet your needs.

We provide a comprehensive training and support service that’s designed to give you the knowledge and skills you need to maximize the capabilities of your Amplitude laser system. We offer various customized training options to meet your specific needs and requirements.

Training Content:

• Basic Training: Our basic training covers everything from unpacking and installing your laser system to operating it, taking care of it in different environments, and using the software effectively.

For our larger and more complex projects, like those involving our Arco and Pulsar products, we offer advanced training right from the start due to the high technicity of these systems. Our highly skilled technical experts are here to assist you during the laser installation to ensure you understand the system well.

• Advanced Training: Our advanced training builds on the basics and provides a deeper understanding of your laser system. This includes detailed system checks, troubleshooting, maintenance procedures, and how to replace consumable parts.

We offer various training options to accommodate different learning preferences and needs. From simple video tutorials to more intensive multi-week training programs, we have the proper training for you to operate and maintain your Amplitude laser system confidently.

We aim to ensure you have the knowledge and skills to use your Amplitude laser system effectively.

Our technical experts come to your location for on-site assistance when a laser system issue arises. This service offers several advantages:

• Minimized Disruption: For large projects requiring the addition of multiple subsystems, even for pump lasers, our on-site assistance reduces (or even removes) the need to realign products. This minimizes downtime and ensures the continuity of your operations.
• Expertise On-Site: Our technical experts bring a wealth of knowledge on key components, enhancing the effectiveness of their on-site support. They can provide insights and solutions to critical component-related challenges.
• All-Inclusive Service: Our on-site assistance includes transport and accommodation expenses for our field service experts. You can rely on us to handle all logistical aspects so you can focus on resolving the laser system issue without additional concerns.

With a success rate of over 90% for interventions, you can count on our experts to efficiently address issues and get your laser system back on track. Experience the convenience and expertise of our on-site assistance service when you need it most.

We prioritize the Hotline as a pivotal element in our customer relationship, grounded in trust and effective communication. This service grants you immediate access to our global team of Amplitude experts, ensuring timely and proficient assistance.

Our Hotline gives you immediate contact with our technical experts, guaranteeing prompt assistance precisely when you need it. With profound expertise in critical components, our technical team can provide valuable insights and solutions to component-related challenges.

Our assistance offers comprehensive technical support, presenting a holistic solution for your laser system challenges. We prioritize rapid problem resolution and commit to responding to your inquiries within 48 hours. Remarkably, more than 60% of cases are successfully resolved remotely, safeguarding the continuity of your operations.

Our refurbishment service focuses on the technical aspects of your laser system, offering essential maintenance and improvements. This service includes laser repair and the replacement of worn-out components, restoring your laser to its original operational condition.

As part of the refurbishment process, we conduct a thorough examination and characterization of the laser system. We provide you with a new Certificate of Conformance (COC) to certify its updated status.

Additionally, we cover the shipment fees for returning the refurbished laser to you. We offer a 12-month warranty on the entire system to ensure your confidence in the service.

Reinstallation is not included and could be purchased separately.

Leverage the potential of your Amplitude laser system with our Laser 4.0 Program, a suite of digital services designed to support your laser throughout its entire life cycle. Using numerous sensors and advanced electronics, laser data mining becomes a valuable tool, enabling us to optimize the laser’s availability and enhance its functionality.

You have control over the security and confidentiality of your data. You can choose which data to share with Amplitude and when to share it. With the Amplitude 4.0 program, accessing Amplitude’s Laser 4.0 Platform is straightforward. This dedicated web application is your gateway to our 4.0 services. Some services are included in Amplitude’s standard offering and are available on the Laser 4.0 Platform at no additional cost.

These services provide easy access to support resources and simulation tools. Here’s what you can expect from the Laser 4.0 Platform:

• Comprehensive access to the list of all your installed lasers.
• Access to manuals and various technical documents.
• Direct access to the Amplitude hotline.
• Utilization of our femtosecond laser process simulation application.
• A secure file repository for seamless data sharing with us.

We understand that every customer has unique requirements and challenges. That’s why we offer a range of specialized services designed to meet your specific needs and ensure your experience with our laser systems is tailored to perfection.

• Exchange Program: Sometimes, having your laser system closer to your company can make a significant difference. Our Exchange Program allows your system to be temporarily hosted in a service center near your location. This minimizes the impact of customs during delivery, streamlining the process for your convenience.
• Demo Experience: Curious about how our laser systems perform in your specific environment? Take advantage of our Demo service, where we send you a laser for a trial period ranging from 1 to 6 months. Test the integration and functionality of the laser within your future setup, ensuring it aligns seamlessly with your requirements.
• Customer Testing: We understand the importance of validating your application processes. Our Customer Test service provides you with the opportunity to run comprehensive tests using different setups, ensuring that our laser systems are perfectly aligned with your application needs.

If your requirements go beyond our standard offerings, our team is here to discuss and design customized services tailored to your unique needs. Just reach out to us, and let’s explore the possibilities together.